When a product presents an issue or a possible manufacturing defect, it is essential to have a clear and quick process to request a warranty. At Motoscoot, this procedure is designed to provide an agile and transparent solution, ensuring the best aft

When a product presents an issue or a possible manufacturing defect, it is essential to have a clear and quick process to request a warranty. At Motoscoot, this procedure is designed to provide an agile and transparent solution, ensuring the best after-sales support.Before starting the request, it is recommended to consult the <a href="https://motoscoot.net/pages/help?hcUrl=%252Fen-US%252Fwarranty-policy-coverage-and-exclusions-2514230">warranty policies</a>, where deadlines, coverage and conditions for each case are detailed. This will allow you to know whether the type of fault is covered and what resolution options you may receive.<h2 id="what-information-should-you-include-in-your-request">What information should you include in your request?</h2>For the technical team to properly assess the issue, it is important to complete the form with accurate and verifiable details:<ul><li>Contact email: essential to receive the response and case updates.</li><li>Order number and product reference: helps us quickly identify the purchase.</li><li>Brief description of the problem: explain when the issue appeared and how it affects the use of the product.</li><li>Attached files (photos or videos): clearly showing the defect helps speed up the resolution. If possible, include the label or serial number of the item.</li></ul><h2 id="case-evaluation-and-response">Case evaluation and response</h2>Once the request has been submitted, the specialised team will review all the information and forward it to the manufacturer, as they are the ones who must assess the issue and approve or deny the warranty. Until their official verdict is received, it is not possible to offer a final resolution. Depending on the manufacturer&#x2019;s decision, repair, product replacement, or the appropriate solution will be carried out according to the current policy. Communication will be made via email, keeping you informed at all times.<h2 id="commitment-to-the-customer">Commitment to the customer</h2>The goal is to provide a fast, fair, and reliable warranty service, ensuring that any manufacturing problem is handled with the utmost professionalism. The support team is available to answer questions and accompany you throughout the entire process.If you need to request a warranty, click&#xA0;<a href="http://www.motoscoot.net/pages/warranty-form">here</a>.

💔How do I process a warranty claim?

At Motoscoot, we understand the importance of resolving any issue as quickly as possible. The warranty processing time usually ranges from 1 to 4 weeks, starting once we have all the necessary information. Please note that the final decision depends

At Motoscoot, we understand the importance of resolving any issue as quickly as possible. The warranty processing time usually ranges from 1 to 4 weeks, starting once we have all the necessary information.Please note that the final decision depends on the manufacturer, who analyzes the case and decides whether the warranty applies or not.<h4 id="how-do-we-handle-your-warranty">How do we handle your warranty?</h4><ol><li>Information collection: we request the essential details (order/invoice number, photos or videos, detailed description of the issue, installation/usage date, etc.).</li><li>Submission to the manufacturer: we forward the case to the brand&#x2019;s official technical service.</li><li>Manufacturer&#x2019;s analysis: the brand reviews the documentation and may request the product for physical inspection if necessary, or ask for additional information.</li><li>Resolution: we inform you of the outcome as soon as the manufacturer issues their verdict (approval, repair, replacement, or rejection) and guide you on the next steps.</li></ol>Important: The resolution time does not depend on Motoscoot, but mainly on the manufacturer&#x2019;s response times.Our goal is to process your warranty in a transparent, official, and brand-compliant way, keeping you informed at every step.

🕐How long does it take to process a warranty claim?

Products intended for standard use come with a legal conformity warranty of three (3) years from the date of delivery, in accordance with Royal Legislative Decree 1/2007. The warranty covers non-conformities existing at the time of delivery (manufact

<h3 data-start="253" data-end="308" id="scope-and-duration-of-the-warranty-standard-use">Scope and duration of the warranty (standard use)</h3><ul data-start="309" data-end="608"><li data-start="309" data-end="483">Products intended for standard use come with a legal conformity warranty of three (3) years from the date of delivery, in accordance with Royal Legislative Decree 1/2007.</li><li data-start="484" data-end="608">The warranty covers non-conformities existing at the time of delivery (manufacturing or material defects).</li></ul><h3 data-start="610" data-end="660" id="racing-products-different-terms">Racing products (different terms)</h3><ul data-start="661" data-end="1003"><li data-start="661" data-end="824">Products designed or intended for competition (track/high-performance use) are not included under the legal three (3)-year warranty regime.</li><li data-start="825" data-end="1003">Their coverage, if any, is subject exclusively to the manufacturer&#x2019;s commercial warranty, with the conditions and timeframes set by the manufacturer for this type of product.</li></ul><h3 data-start="1005" data-end="1068" id="warranty-approval-always-decided-by-the-manufacturer">Warranty approval (always decided by the manufacturer)</h3><ul data-start="1069" data-end="1476"><li data-start="1069" data-end="1385">In all cases (standard use and racing products), the final determination of whether an issue is a manufacturing defect or damage caused by misuse/incorrect installation/handling/improper maintenance/wear belongs to the manufacturer or its authorized technical service.</li><li data-start="1386" data-end="1476">If the manufacturer determines misuse or an uncovered cause, the warranty will not apply.</li></ul><h3 data-start="1478" data-end="1540" id="customer-rights-products-with-applicable-warranty">Customer rights (products with applicable warranty)</h3><ul data-start="1541" data-end="2042"><li data-start="1541" data-end="1658">The customer may request a repair or replacement (unless one of these is impossible or disproportionate).</li><li data-start="1659" data-end="1777">If these are not viable, they may opt for a price reduction or contract termination with a refund of the amount paid.</li><li data-start="1778" data-end="1884">Warranty actions are free of charge for the customer (including transport, labor, and materials).</li><li data-start="1885" data-end="2042">The warranty period is suspended while the product is under repair or replacement; if replaced, the new item inherits the remaining warranty period.</li></ul><h3 data-start="2044" data-end="2073" id="transport-damage">Transport damage</h3><ul data-start="2074" data-end="2533"><li data-start="2074" data-end="2251">If you notice any visible damage to the packaging or product upon delivery, note it on the carrier&#x2019;s delivery slip and report it within a maximum of 24 hours of receipt.</li><li data-start="2252" data-end="2533">The report must be made exclusively via the contact form, selecting the option&#xA0;&#x201C;Delivery Issue&#x201D;: <a data-start="2394" data-end="2533" href="https://www.motoscoot.net/pages/contact">Contact form</a> </li></ul><h3 data-start="2535" data-end="2578" id="general-exclusions-for-reference">General exclusions (for reference)</h3>The warranty does not cover, among others: impacts, incorrect installation, modifications, improper maintenance, use other than intended, wear and tear, and consumables.

📒General warranty terms and conditions

Motoscoot

Find information about the warranty coverage for your products and how to manage it in the event of a defect.