💔How do I process a warranty claim?Updated 4 days ago
When a product presents an issue or a possible manufacturing defect, it is essential to have a clear and quick process to request a warranty. At Motoscoot, this procedure is designed to provide an agile and transparent solution, ensuring the best after-sales support.
Before starting the request, it is recommended to consult the warranty policies, where deadlines, coverage and conditions for each case are detailed. This will allow you to know whether the type of fault is covered and what resolution options you may receive.
What information should you include in your request?
For the technical team to properly assess the issue, it is important to complete the form with accurate and verifiable details:
- Contact email: essential to receive the response and case updates.
- Order number and product reference: helps us quickly identify the purchase.
- Brief description of the problem: explain when the issue appeared and how it affects the use of the product.
- Attached files (photos or videos): clearly showing the defect helps speed up the resolution. If possible, include the label or serial number of the item.
Case evaluation and response
Once the request has been submitted, the specialised team will review all the information and forward it to the manufacturer, as they are the ones who must assess the issue and approve or deny the warranty.
Until their official verdict is received, it is not possible to offer a final resolution.
Depending on the manufacturer’s decision, repair, product replacement, or the appropriate solution will be carried out according to the current policy.
Communication will be made via email, keeping you informed at all times.
Commitment to the customer
The goal is to provide a fast, fair, and reliable warranty service, ensuring that any manufacturing problem is handled with the utmost professionalism. The support team is available to answer questions and accompany you throughout the entire process.
If you need to request a warranty, click here.