🕐How long does it take to process a warranty claim?Updated 8 days ago

At Motoscoot, we understand the importance of resolving any issue as quickly as possible. The warranty processing time usually ranges from 1 to 4 weeks, starting once we have all the necessary information.

Please note that the final decision depends on the manufacturer, who analyzes the case and decides whether the warranty applies or not.

How do we handle your warranty?

1. Information collection: we request the essential details (order/invoice number, photos or videos, detailed description of the issue, installation/usage date, etc.).
2. Submission to the manufacturer: we forward the case to the brand’s official technical service.
3. Manufacturer’s analysis: the brand reviews the documentation and may request the product for physical inspection if necessary, or ask for additional information.
4. Resolution: we inform you of the outcome as soon as the manufacturer issues their verdict (approval, repair, replacement, or rejection) and guide you on the next steps.

Important: The resolution time does not depend on Motoscoot, but mainly on the manufacturer’s response times.

Our goal is to process your warranty in a transparent, official, and brand-compliant way, keeping you informed at every step.