My Order
Find answers to frequently asked questions about your orders here: what to do if you receive a damaged product, if a part is missing, or if your order does not match what you requested.
📦❗What should I do if my order arrives incomplete?
At Motoscoot, we want to ensure that you always receive your order in perfect condition. If you have experienced a delivery issue, please follow these instructions:. If an item is missing from your order:. 1. First check the delivery note, as some or
📦🕐What should I do if my order does not arrive within the estimated delivery time?
At Motoscoot, we want to ensure that you always receive your order on time. If you have had any issues with delivery, please follow these instructions:. If your order has not arrived within the estimated delivery time:. 1. Check the shipping status u
📦🤔What happens if I receive the wrong product?
In exceptional cases, an error may occur during the preparation of your order and you may receive products that do not correspond to your purchase. If this is your case, please follow these steps:. 1. Carefully check the products you received and com
📦💢What should I do if my order arrives damaged?
At Motoscoot, we want to ensure that you always receive your order in perfect condition. If you have experienced a delivery issue, please follow these instructions:. If your package arrived with visible damage or the product is defective:. 1. Keep th
❌How can I cancel my order?
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🔁How can I modify my order?
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😡Why hasn't my order been shipped?
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🔍Can I see which items I have pending?
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📍How can I change my delivery address?
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