📦🤔What happens if I receive the wrong product?Updated 2 months ago

In exceptional cases, an error may occur during the preparation of your order and you may receive products that do not correspond to your purchase.

If this is your case, please follow these steps:

 1. Carefully check the products you received and compare them with the ones you ordered.
2. Take clear photos of the items you have received and make sure the product references are visible in the images.
3. Go to our contact form and select the option “Delivery issue” in the subject field.
 4. Attach the photos and describe what happened so we can process the incident as quickly as possible. 

With the photos and product references, we will be able to quickly identify the error and provide you with an efficient solution.

Our team will review your request and get back to you as soon as possible to resolve the issue.